Wednesday, June 15, 2016

New online outage reporting tool

We have now made it possible to report power outages online with a new outage reporting tool.

You can access the tool here.

We’re listening to you

Customers have been requesting online and mobile options, which often are their preferred channels. This new tool works on smartphones, tablets and computers.

The mobile-friendly design allows you to report electric outages and obtain information about your outage from any device connected to the internet.

The tool allows you to:

  • Report an outage or flickering lights by entering your account number and ZIP code or phone number and ZIP code
  • Obtain the status of your outage
  • Request after-hours callbacks for information about your outage

Once the outage is reported and known, you can go online and view details, such as:

  • Estimated time of restoration
  • Cause of the outage
  • Status of a We Energies crew working on the outage
Remember to use the phone number registered to your account. If you’re not sure what number is linked to your account, call us at 800-242-9137.