Thursday, April 8, 2021

Customers urged to stay connected if they are behind on bills

We Energies is urging customers who are behind on their energy bills to contact us as soon as possible to avoid disconnection. 

Per the Public Service Commission of Wisconsin, the state’s residential disconnection moratorium will expire April 15. Since the beginning of the COVID-19 pandemic, we have worked with our customers by offering enhanced payment plans and help with heating assistance. Because of our efforts, less than 1% of our customers are at risk for disconnection.

Disconnection is always a last resort

If you are behind on your bill, visit or call us at 800-842-4565. We are here to work with you to arrange a payment plan and connect you to financial assistance options. 

Energy assistance is available

Some customers may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). In response to the COVID-19 pandemic, eligibility requirements have been adjusted to allow additional customers to receive heating and electric assistance quickly. 

Simple ways to manage costs

There are many ways to manage your energy costs at home. Visit our website for a handy checklist. 

As always, if you have questions about your bill or think you might have trouble paying, call us at 800-842-4565.

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