Monday, September 12, 2011

Contact center's assistance on 9-11 revealed

Our customer contact center's role in the hours following the terrorist attacks on Sept. 11, 2001, were reported in news coverage about the event's 10th anniversary.

After the attacks, the U.S. Department of Justice contacted us to ask if we could lend our call center expertise to be a point of contact for family and friends of victims who were seeking information about loved ones who may have been among the thousands who were injured, killed or missing. More than 700 employees – from the contact center and other departments – handled more than 14,000 calls from concerned family members in a little more than two days following the attacks.

Employees interviewed by WISN-TV shared their personal recollections:
WISN-TV report

1 comment:

Doris Dimaggio said...

9-11 was the painful day. We never forget that day. Thanks to our all customer contact centers for there role.

Doris R. Dimaggio
customer service call center