We Energies teams up with law enforcement to stop scams

No more! That’s it! We don’t want anyone else to fall victim to a utility scam— so we’re partnering with police to share an important message: Stop scams now.

On Wednesday, Oct. 23, law enforcement and others across Wisconsin are being asked to share a simple but important message on social media about the dangers of utility scams.




Over the years, our customers have lost tens of thousands of dollars to con artists. We want to make sure everyone knows the warning signs so no one else falls victim.

If you think a scammer is targeting you, hang up and call us right away at 800-242-9137. If you experience a loss through any scam, report the crime to local law enforcement.

Impersonating a utility worker in Wisconsin is a felony punishable with a maximum fine of $10,000 and/or a prison term of 3 1/2 years.

Phone scam warning signs

A criminal may:

• Pretend to be from We Energies. They may even manipulate caller ID to display We Energies or use a recorded message that appears to be from the company.

• Threaten to turn off your energy right away.

• Demand immediate payment — often by prepaid debit card or unusual payment method like Bitcoin. We will never do that.

Lower heating bills expected this winter for our customers

As the temperatures drop and furnaces kick on across Wisconsin this weekend, our customers are hearing some good news: Their heating bills are expected to be lower this winter. Our winter heating forecast shows the average customer will pay nearly 11% less this winter than last year.

Our winter heating forecast is based on a 20-year average of winter weather and assumes the price of natural gas remains where it is today on the spot market. If both of those factors hold true, we expect the average customer will save $58 this winter compared to last year.

Energy savings

This first blast of cold air is also a good reminder than you can take steps to save even more on your energy bill.

• Turn your thermostat back 7-10 degrees when you’re asleep or away.
• Seal gaps around windows, doors and siding to keep warm air in. 
• Schedule a furnace tune-up for safety and efficiency, saving money in the long run.

Budget Billing

If you want to manage your energy costs by spreading out charges more evenly over 12 months, you may want to consider our Budget Billing program.

Energy assistance

Also, qualified customers can apply for energy assistance for the upcoming heating season. The Wisconsin Home Energy Assistance Program provides qualified residents with a one-time grant to help pay energy bills. More than 200,000 Wisconsin families receive assistance each year.

Need help paying your energy bill? Energy assistance now available

We want to make sure all customers are able to pay their bills and stay warm this winter. Starting Oct.1, our customers can apply for energy assistance for the upcoming heating season.

The Wisconsin Home Energy Assistance Program (WHEAP) provides qualified residents with a one-time grant to help pay energy bills. More than 200,000 Wisconsin families receive assistance each year.

To see if you are eligible and to apply for energy assistance, visit the WHEAP website at homeenergyplus.wi.gov or call 866-432-8947. Milwaukee County residents should visit keepwarmmke.org or call 414-270-4653.

The amount of energy assistance you may receive depends on a number of factors, including household size, income and energy costs. You do not have to be behind on your bill to qualify. If you have eligibility questions, call WHEAP at 866-432-8947.

If you have questions about your energy bill or payment options, visit our payment assistance page.