Catch up on your bill and 'Stay Connected'

We urge customers behind on their energy bills to catch up before the end of the winter moratorium on utility shut-offs. Customers in significant arrears are at risk of disconnection starting April 16. We are using phone calls and bill inserts to alert customers who are behind on their payments.

Payment options

Assistance
Customers having problems paying their bills are encouraged to contact us as soon as possible at 800-842-4565. A minimum payment option and flexible payment plans may be available.

Some customers also may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). There is no charge to determine eligibility or to apply for assistance. Customers can learn more about energy assistance at homeenergyplus.wi.gov or by calling 866-HEAT-WIS (866-432-8947).

Scams
Unfortunately, scammers have been known to prey on customers during this time of the year. A common ploy demands immediate payment via prepaid debit card. We do not solicit payments in this manner. Customers who receive suspicious phone calls or emails should contact us directly to verify the status of their account.

Peregrines populate power plant nest boxes

All five of our peregrine falcon nest boxes on our power plants have residents.

Pleasant Prairie Power Plant

PBR, (b/r) 07/B, is back for his seventh year. He was produced in 2009 at Milwaukee’s

Miller Brewery site. The adult female at the site is not banded.

Oak Creek Power Plant

Michael, (b/r) P/58, is back for a second year. He was produced in 2015 at the Racine

County Courthouse site. The female is Eurus, (b/blu) 48/M, produced in 2016 at the

Georgia Pacific Paper Mill in Green Bay. This is her first year at Oak Creek.

Valley Power Plant

Hercules, (b/r) 60/R, is back in Milwaukee for his fifth year. He was produced in 2011 at Milwaukee’s St. Joseph’s Hospital site. The adult female is not banded.

Port Washington Generating Station

Beasley, (b/r) P/07, is here for a second year. He was produced in 2014 at the

Milwaukee County Power Plant. The adult female is Brinn, (b/r) 84/X, produced in 2012 at Gold Hoist cliff, Split Rock Lighthouse State Park in Lake County, Minnesota. She is back for a fifth year.

Presque Isle Power Plant

An unbanded adult male was spotted in the nest box on March 11. 

You can watch the peregrines on our live nest box webcams, which were upgraded this year to provide higher definition images as well as sound. Access the webcams on our YouTube page: https://www.youtube.com/user/WeEnergiesVideos/featured

A peregrine falcon at Port Washington Generating Station's nest box.

Crews receive key to city in Vega Alta, Puerto Rico

Our crews in Puerto Rico are nearing the end of their stay. They’ll land at the Milwaukee airport this Friday after eight weeks away from home. They’ve been restoring power on the island since mid-January, and the people of Puerto Rico continue to show their gratitude in grand fashion.

This past weekend, the mayor of Vega Alta, a mountainous area west of San Juan, presented our crews with a key to the city. The presentation followed a large pig roast organized by dozens of thankful residents. They prepared enough food for all 50-plus We Energies and Wisconsin Public Service employees as well as neighborhood residents. They organized the event days in advance so our crews could plan their work schedules accordingly. 

Restoration remains their top priority and although all are looking forward to coming home, one supervisor tells us employees are struggling with the thought of leaving before all customers have had their service restored. However, New York’s ConEd crews have committed to finishing the remaining work when our employees leave. Our crews have been working with the ConEd crews in the area throughout their stay.

We Energies employees help students engineer cities of future

On the heels of National Engineers Week, kudos to those who are inspiring the next generation of engineers. Several We Energies employees, including Sue Clausing, Tony Militello and Greg Schroeder, volunteer their time with Future Cities, an organization that encourages students to be motivated in science, technology, engineering and math and other 21^st-century skills.

Clausing’s Future Cities team participated in a national competition in Washington, D.C., Feb. 17 to 20. The team prepared for their time in D.C. by presenting their project at the National Engineers Banquet in Milwaukee at the Italian Community Center Feb. 15.

The St. Alphonsus team at the regional competition in January.

Clausing and her husband, Kevin Walsh, mentor a Future Cities team from St. Alphonsus School in Greendale, Wisconsin. Their group of six eighth-graders was the only Wisconsin team invited to nationals. They earned their spot by winning a regional competition at the Milwaukee School of Engineering in January.  

The St. Alphonsus team designed a city called “Sedai” which means “generations” in Japanese. That was consistent with the competition theme, which encouraged teams to design a senior-friendly city 100 years in the future.

The team working on their model.

Clausing’s team earned special honors for “Best Project Plan.” The students used SimCity to create a virtual city, did research, conducted interviews, wrote an essay, created a physical model and presented at regional and national competitions to panels of judges.

“The program is really great because it exposes students to different STEM fields, project planning, and presentation and research skills,” said Clausing.

Be like an Olympian; share your holiday traditions in We Energies Cookie Book

If you didn’t make it to 2018 Winter Games in Pyeongchang, don’t worry; there’s still a chance to be like an Olympian.

Five-time gold medal-winning retired Olympic speed skater Bonnie Blair shared her recipe for “Killer Brownies” in the 2016 Wisconsin Heritage Edition of the We Energies Cookie Book. Now it’s your turn to submit your favorite recipes from a past Cookie Book along with a favorite holiday tradition or memory. Blair’s favorite memory of her brownies is how they got their name – her sister tried them and called them “absolutely killer brownies,” and the name stuck.

So, whether your favorite holiday recipe comes from a vintage Cookie Book, came out just last year or is Bonnie Blair’s Killer Brownies, submit it along with your favorite holiday baking memory on our online form. 

Dr. King Speech Contest winners featured at Bucks game

To celebrate Dr. Martin Luther King Jr. and Black History Month, the Milwaukee Bucks turned to the youth of our community at the Feb. 2 game with the New York Knicks at the BMO Harris Bradley Center. At halftime, first-, second- and third-place winners of each of the six grade divisions of the We Energies Dr. Martin Luther King Jr. Speech Contest were honored on the court.

Students were escorted onto the court by the Milwaukee Bucks Dancers.

Eleventh-grader Ariana Cawthorn of Eastbrook Academy, and first-place winner of the grade 11-12 division, addressed the crowd.

First-place winner of the 11-12 division Ariana Cawthorn.

“Some believe silence keeps problems at bay, and that if no one speaks them, maybe they’ll the problem will go away. But no, I stand here to testify that that is not the way,” she said. Her remarks elaborated on this year’s contest theme, “Take a stand for truth and justice.”

Fans congratulated Cawthorn on her encouraging words as she made her way back to her seat in the arena.

We Energies has sponsored the speech contest for more than 30 years. This is the fourth season that the winning students have been honored at a Bucks game. 

Students from the K-2 and 3-4 divisions. 

Crews mark third week in Puerto Rico

Our crews are wrapping up their third week of power restoration in Puerto Rico and reporting good progress. They continue to work in the San Juan area, where they’ve been able to restore several neighborhoods that had been without electricity since September.

“The people of Puerto Rico are so appreciative,” said Bruce Sasman, who’s been leading crews from both We Energies and sister company Wisconsin Public Service. “Everywhere we go, people are waving to us and giving us a thumbs up. When we restore power, people are coming out of their homes, crying with joy and hugging our line mechanics.” 

  

Crews have been staying in a hotel that sustained hurricane damage and remains closed to the public. Their day starts with breakfast at 5 a.m. Crews are then bused to a staging area to get their trucks and equipment. They’re typically heading to their worksites by 6:45 a.m. and then spend about 12 hours working in the field. They debrief around 6:45 p.m., take the bus back to the hotel, eat dinner and go to bed ‒ for six weeks.

“It’s exhausting, but the crews are getting encouragement from the residents of Puerto Rico,” said Sasman. “That’s their motivation.” Listen to the cheers from school children after crews restored power at their school:

Aside from the overwhelming support from Puerto Ricans, our crews also have received compliments from line crews from Con Edison, an energy company based in New York City. On more than one occasion, Con Edison workers have told our employees how impressed they are by their determination to repair outages and restore customers in all circumstances.

“They actually said, ‘We’ve seen their abilities, and we want them to be working with us,’” Sasman said. “People think we really do a good job. People really want to work with us. They hold us in very high regard, and that’s really nice to see.”

Students pose with our crews after power is restored at their school.

Residents pose with our crews. Note photo bomber on roof.

The work conditions have been challenging and dangerous. Sasman relayed details of one job that took workers four days to complete. There was more than a mile of cable to restring on mountainous terrain. The crew worked along a narrow, one-lane road which had to be shut down to ensure workers’ safety. 

“While a language barrier exists, the compassion barrier does not,” said Sasman. “People are opening up schools and churches for us, feeding our crews. It’s emotional, and it’s very rewarding.”