Customers having problems paying their bills are encouraged to contact us as soon as possible at 800-842-4565. A minimum payment option and flexible payment plans may be available.
Some customers also may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). There is no charge to determine eligibility or to apply for assistance. Customers can learn more about energy assistance at homeenergyplus.wi.gov or by calling 866-HEAT-WIS (866-432-8947).
Unfortunately, scammers have been known to prey on customers during this time of the year. A common ploy demands immediate payment via prepaid debit card. We do not solicit payments in this manner. Customers who receive suspicious phone calls or emails should contact us directly to verify the status of their account.