Disconnection is always a last resort
If you are having trouble paying your bill, visit our website or call us at 800-842-4565. We are here to work with you to arrange a payment plan and connect you to financial assistance options.
Energy assistance is available
Some customers may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). This year, due to the COVID-19 pandemic, customers have until Sept. 30 to apply. Additionally, income eligibility has been updated to make it easier for people who have been recently laid off.
Simple ways to manage costs
There are many ways to manage your energy costs at home and at work. Visit our website for a handy checklist.
As always, if you have questions about your bill or think you might have trouble paying, call us at 800-842-4565.