Over the next two weeks, we’ll be using phone calls and bill inserts to alert affected customers. Please keep in mind, disconnection is always a last resort.
We encourage any customers who are behind on their bills to visit our website or call our customer care center as soon as possible at 800-842-4565. Our representatives can explain some of the options available, including a flexible payment plan or minimum payment option. We also offer budget billing, which spreads energy expenses more evenly over 12 months.
In addition, some customers may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). There is no charge to determine eligibility or to apply for assistance.
Unfortunately, scammers have been known to prey on customers this time of year. Often, they’ll demand immediate payment via prepaid debit card. We will never do that. Customers who receive a suspicious phone call should hang up and contact us directly to verify the status of their account. We’ve posted more information about common scams on our website.