Thursday, June 22, 2017

Answers to common questions about power outages - Part 1

Reliable service is a hallmark of We Energies, but sometimes power outages happen. Here Dave Megna, vice president – Wisconsin system operations, and Duane Miller, manager – gas and electric distribution operations, answer five common questions about what you should do if one occurs.

Dave Megna, vice president -
Wisconsin system operations
What should I do if I have a power outage?

Dave: The first thing you want to do is call We Energies on the power outage hotline (800-662-4797) or report your outage online. Then give specifics about what you’re experiencing. Any information that you can provide – including anything you saw or heard – will help us better respond.

Do you know when my power is out, or do I need to call?

Dave: We do need you to contact us because the more reports we get, the better our system can pinpoint the damaged area or the outage that occurred. Making the phone call helps us restore power faster.

Should I assume that my neighbor is calling and I don’t need to contact you, or is it important for everybody in the neighborhood to call?

Dave: The more people that contact us, the better. Even if you think your neighbor will call, you should still report it. In fact, many people end up being out of power much longer because they figure somebody else took care of it.

Duane Miller, manager -
gas and electric distribution operations
What if my power isn’t out but I see something unusual, such as a flash or a downed wire, or I hear a boom?

Duane: It is very helpful for you to contact us because we can use that information. Quite often what you saw or heard may lead us to the cause of the incident and help us to restore other customers much more quickly, even if your power isn’t affected.

When should I call an electrician instead of We Energies?

Duane: You should call an electrician rather than We Energies if you have power in most of your home except one room or a very small section, or if there is a problem with the internal wiring in your home.

Dave: There are other cases when you might need both We Energies and the electrician. For instance, if a tree comes down and takes down your service mast – the pipe that runs up the side of your house that our wires connect to – you’ll need an electrician to put the mast back up and you’ll need We Energies to reinstall service.

Sometimes that can be a situation where you don’t know until We Energies comes out, but we may not be able to get there right away if it was a big storm. So if that wire is on the ground, report it so that we can get there, but then you’ll still need an electrician.

Even if you think your neighbor will call, you should still report outages 
or damage. What you saw or heard may help restore power more quickly.

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