Customers urged to stay connected

Wisconsin moratorium on shut-offs ends April 16

We are urging customers who are behind on their energy bills to catch up before the end of the moratorium on winter shut-offs. Customers in significant arrears are at risk of disconnection starting April 16.

We have been calling customers and sending bill inserts to alert customers who are behind on their energy bills.

Unfortunately, scammers have been known to prey on customers during this time of the year. A common ploy demands immediate payment via prepaid debit card. We do not solicit payments in this manner. Customers who receive suspicious phone calls or emails should contact us directly to verify their account status.

Customers having problems paying their bills are encouraged to contact us as soon as possible at 800-842-4565. A minimum payment option and flexible payment plans may be available.

Some customers also may qualify for energy assistance through the Wisconsin Home Energy Assistance Program (WHEAP). There is no charge to determine eligibility or to apply for assistance. Customers can learn more about energy assistance at the WHEAP website or by calling 866-432-8947.