For the fourth year in a row, we received the ReliabilityOne™ Award in the Midwest for the superior reliability of our electric system.
The award, which is based on our performance for the year 2013, is given annually by PA Consulting Group to utilities that have excelled in delivering the most reliable electric service to their customers.
“ReliabilityOne Award winners have a common thread: customers come first,” said Jeff Lewis, PA Consulting Group’s ReliabilityOne program director. “We Energies has kept its customers’ needs at the forefront, hinging its business success on maintaining the highest level of reliability.”
“Receiving the ReliabilityOne award for four consecutive years is a testament to our employees who focus everyday on delivering outstanding customer care,” said Gale Klappa, chairman, president and chief executive of We Energies.
All utilities operating electric delivery networks in North America are eligible for the ReliabilityOne Award. There are a total of six regional awards including Northeast, Mid-Atlantic, Midwest, Plains, West and Southeast. The selection is based primarily on system reliability statistics that measure the frequency and duration of customer outages. After provisional recipients are selected, each company undergoes an extensive on-site certification – an independent review of the processes and systems used to collect, analyze and report a company's reliability results.
We have made significant investments in recent years to strengthen the reliability of our network by rebuilding hundreds of miles of distribution lines, and building and upgrading substations and other critical infrastructure. Our forestry management also has been recognized for responsible tree trimming practices to keep branches from coming into contact with power lines.