More than 120,000 customers restored so far

Most outages have been caused by tree damage.

Crews have restored service to more than 120,000 customers since powerful storms rocked southeastern Wisconsin since Monday evening. The number of customers that were impacted by the storm was more than 125,000.

As of early this afternoon, about 4,000 customers are without power, mostly in Waukesha County. We expect to have all or nearly all of those customers restored by later this evening.

You can call 800-662-4797 to get updates and estimates for restoration on specific outages. When you call, we may indicate that a crew is assigned, which means a crew is scheduled to fix the problem but is not yet on the scene and may take a while before it arrives. In some cases, we indicate that a crew has arrived, which means they are making repairs, which may take hours, depending on the extent of repair needed.

In addition to our crews from southeastern Wisconsin and the Fox Valley, we have help from contractor personnel and crews from MGE, Wisconsin Public Service and Xcel Energy. A total of approximately 500 workers are in the field working on the restoration effort.

This is the worst storm to impact our electric distribution system in almost a decade, with widespread damage to poles and wires, much of it caused by trees and branches toppled or snapped by high winds. Based on current information, this storm caused the fourth-most outages of any storm in our history.

We appreciate the patience and understanding of all of our customers who lost their service and especially those who remain without power.

Crews are replacing hundreds of wires and poles.

Prioritization

When we get numerous outages at the same time as in this storm recovery effort, we prioritize our response. First, we address situations that are life-threatening or hazardous, such as a power line on a street. After these situations are addressed, we make equipment repairs that are causing outages to the greatest number of customers. First come transmission lines, then substations, then main distribution lines, then secondary lines to neighborhoods and finally service lines to individual homes and businesses.

Visit our website for our Outage Map and other outage and safety information