The scammers are calling customers, mentioning the recent tornados that touched down in the Fox Valley during the call. The callers claim that -- although customers’ power may have been out during the storm -- they still have an overdue bill and are at risk of disconnection. In some cases, the scammers are giving the customers the option of paying the bill in person at a We Energies facility.
The scammers appear to be trying to legitimize their calls by mentioning both the storms and We Energies facilities. The callers continue pressuring customers to make a payment over the phone with a pre-paid debit card, or “Green Dot” card. This is a scam. We Energies does not solicit payment from customers in this manner.
These scammers have been targeting customers across our service territory for several months. When the scam was first reported, Spanish-speaking customers were being targeted. Since then, the scammers have branched out. Customers of many different ethnicities have reported the scam. Small business customers also are being targeted.
Utilities across the country also have had customers victimized by these scammers. From Colorado to California to New York, the scammers have targeted utility customers in many areas. Authorities believe they may be operating from an off-shore location, making them hard to track down.
If you get a call that sounds suspicious, trust your gut and hang up. Call our Customer Care Center to see if the call really originated from We Energies. By calling 800-242-9137, you can verify if the call received was a scam, check on the status of your account, and verify your payment history.