Under the Green Dot scam, customers receive phone calls from scammers posing as We Energies utility employees and are told their service will be disconnected unless they make an immediate payment. They are told to purchase a Green Dot or other type of prepaid debit card, load the card with money, and then provide the card number over the phone. If you receive a call like this, hang up and contact We Energies at 800-242-9137 or your local police department.
Scammers have been impersonating We Energies employees in the field and approaching customers at their homes. Again, using the threat of disconnection or other reasons, the scammers are demanding immediate payments and are using scanning devices to swipe customers’ debit or credit cards. We Energies does NOT collect payments of any kind in the field. Scammers also may ask to enter the home to check electrical or natural gas equipment.
These scammers may use fake We Energies identification cards, making the scammers appear legitimate. To remain safe and avoid falling victim, call us to verify if an employee is at your property. You can confirm an employee’s identity by calling 800-242-9137. When in doubt, do not let a stranger into your home.